Privacy policy

At Zemerra International, we are committed to safeguarding your privacy and ensuring that your personal information is protected in accordance with applicable laws, including relevant data protection and privacy regulations in Australia.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and technical information:

Personal Information

  • Full name
  • Contact number
  • Email address
  • Billing and shipping address
  • Payment-related details

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Browsing behavior
  • Cookies and similar tracking technologies

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Processing and completing transactions
  • Delivering products and services
  • Communicating order updates
  • Providing customer support
  • Improving website functionality and user experience
  • Preventing fraudulent activities
  • Sending promotional communications (only with your consent)

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal data.

However, we may share your information with trusted third parties, including:

  • Payment gateway providers
  • Logistics and delivery partners
  • Analytics and tracking service providers

These third parties are obligated to:

  • Maintain confidentiality
  • Use your data only for intended purposes
  • Follow appropriate security measures

4. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, regulatory, tax, and accounting requirements

5. Data Security

We implement reasonable security practices and procedures, including:

  • Data encryption
  • Restricted access controls
  • Secure servers and systems

While we strive to protect your information, please note that:

No method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at the email provided below.

7. Cookies Policy

Our website uses cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve functionality

You can disable cookies through your browser settings. However, this may affect certain features of the website.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of such third-party sites.

9. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

We encourage you to review this page periodically to stay informed.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

📧 Email: intl@zemerra.com

Grievance Officer

Name: Vrunda Anghan