Terms of service

By accessing, browsing, or using this website, you agree to be bound by these Terms & Conditions, which constitute a legally binding agreement between you and Zemerra International.

If you do not agree with any part of these terms, you are advised not to use the website.

1. Product Availability

  • All products listed on the website are:
    • Subject to availability
  • We reserve the right to:
    • Modify
    • Update
    • Discontinue any product at any time without prior notice

2. Product Description & Variations

We strive to ensure that all product details are accurate, including:

  • Descriptions
  • Images
  • Specifications

However, slight variations may occur due to:

  • Lighting during photography
  • Screen/display settings
  • Handcrafted processes

Note:

  • Such variations in color, finish, size, or design shall not be considered defects

3. Pricing Policy

  • All prices on the website are:
    • Subject to change without prior notice

In case of pricing errors:

  • We reserve the right to:
    • Cancel or refuse any order placed at an incorrect price
  • This applies even if:
    • The order has been confirmed
    • Payment has been processed

👉 In such cases, a full refund will be issued, where applicable

4. Order Acceptance & Cancellation

Zemerra International reserves the right to:

  • Refuse or cancel any order at its sole discretion

This includes, but is not limited to:

  • Suspected fraudulent transactions
  • Unauthorized payments
  • Bulk purchasing attempts
  • Incorrect or incomplete customer information

Additional Conditions:

  • Orders will only be processed after successful payment authorization
  • Cash on Delivery (COD) orders may require additional verification before dispatch

5. Intellectual Property Rights

All content on this website, including:

  • Text
  • Images
  • Graphics
  • Logos
  • Designs

is the exclusive property of Zemerra International and is protected under applicable copyright and trademark laws.

Strictly Prohibited:

  • Unauthorized use
  • Reproduction
  • Distribution
  • Copying of any content

6. Limitation of Liability

To the fullest extent permitted by law:

  • Zemerra International shall not be liable for:
    • Indirect damages
    • Incidental damages
    • Consequential damages

arising from:

  • Use of our products or services
  • Inability to use our website or services

7. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Australia
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia

Grievance Officer

Name: Vrunda Anghan