Refund policy

At Zemerra International, we maintain strict quality control standards to ensure that every product meets our expectations before reaching our customers.

1. Return & Exchange Eligibility

Returns or exchanges are accepted only under limited conditions:

  • Requests must be initiated within 7 days from the date of delivery
  • The product must be:
    • Unused and unworn
    • In original condition
    • With all packaging, tags, and invoice intact

2. Mandatory Unboxing Video

To ensure transparency and prevent fraudulent claims:

  • Customers must record a complete unboxing video while opening the package
  • The video must clearly show:
    • Package condition before opening
    • Entire unboxing process

Important:

  • This video is mandatory proof for:
    • Missing items
    • Damaged products
    • Incorrect items
  • Claims without a valid unboxing video will not be accepted under any circumstances

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Earrings (due to hygiene reasons)
  • Customized or personalized jewelry
  • Products purchased during sales or promotional offers

4. Return & Exchange Process

To request a return or exchange:

  • Submit your request with:
    • Clear product images
    • Complete issue details
  • All requests are:
    • Subject to review and approval by our Quality Assurance Team

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Report the issue within 24 hours of delivery
  • Provide:
    • Unboxing video
    • Clear images of the product

After approval:

  • You may be required to return the product
  • Use a reliable courier service for returns

6. Return Shipping

  • Return shipping costs will be:
    • Borne by the customer
  • Exception:
    • If the defect is verified and approved by our team

7. Rejection of Requests

Zemerra International reserves the right to reject returns or exchanges if:

  • The product is used, worn, or altered
  • The product is damaged due to customer handling
  • Original packaging or invoice is missing
  • Proof (including unboxing video) is not provided

Note:

  • The decision of our Quality Inspection Team will be final and binding

Refund Policy

1. Refund Eligibility

Refunds are processed only if:

  • The product is:
    • Defective
    • Damaged
    • Incorrectly delivered
  • The request is:
    • Verified
    • Approved after inspection

2. Refund Process

  • Once the returned product is:
    • Received
    • Inspected
    • Approved

👉 Refund will be initiated within 5–7 working days

  • Actual credit time may vary depending on:
    • Bank processing
    • Payment method

3. Refund Method

  • Refunds will be issued to:
    • The original payment method used during purchase
  • In some cases:
    • Store credit may be offered at our discretion

4. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind
  • Minor variations in color or design
  • Delivery delays caused by external factors

5. Final Decision

Zemerra International reserves the right to:

  • Refuse refunds if eligibility criteria are not met
  • Reject claims failing quality inspection

All decisions regarding refunds are final.

Grievance Officer

Name: Vrunda Anghan